Christmas Specials

14. 11. 23
Last Updated: 23 November 2014

Another Year Ends

AIS Christmas Special

This is the Holiday Season and Christmas is just days away. All of us at Auto Inspection Service would like to wish our clients a Merry Christmas and a great New Year. If it wasn't for your faith in us and the support you have given us, we wouldn't be able to continue to serve you. We have a goal to be the best auto repair shop and in order to do so we need to hear from our clients. I have been sending out surveys and would greatly appreciate your feedback. How can we be the best if I don't know where improvement is needed.

The past two years have brought new faces to the business. I know that change can be good for some yet bad for others. I have had some mishaps due to communication or lack of communication in new personnel. Please note that the core is the same and our goal is to give you the trust that you expect and have always received from us.

Often we hear clients say: “We didn't know that you did that.” We are a one stop shop capable and not limited to anything you need done mechanically to your vehicle. We do that for your convenience. You should never have to go somewhere else for service. Convenience is important and that is why we offer a free valet service to our clients. Please take advantage of our web site there is an abundance of information to help better serve you. 

In closing, we wish you a Merry Christmas.

Jim

Control

14. 10. 28
Last Updated: 29 October 2014

What is control?

Control plays a very big part in everything we do. We control our vehicle as we drive and we control tools, machines and devices just to name a few. Control can be used to restrict, restrain or limit what we do. Governments and employers exercise power and authority to control activity. We have all heard this statement “Self Control”. Why is self control so important in our lives? Self control used in conjunction with ethics creates a person that conducts themselves in a law abiding manner. By doing so the need to be controlled by all the control forms that have been established are done away with.

You ethically control yourself and by doing so you meet the requirements of all control. The moment you allow yourself to be out of control you open yourself up to control by others. A good example of this would be exceeding the speed limit. By doing so you allow the officer to take control, because you didn't control yourself and it resulted in a speeding ticket. By maintaining ethical control over yourself your life will become simpler.

Jim

Customer Service and Communication

14. 09. 26
Last Updated: 26 September 2014

AISCustomerCare

What's missing from the communication between two people? When don't they understand the other persons message? Many times it comes down to the fact they are using technical terms, words that require definition or incomplete information. When this happens the person receiving the message is confused and doesn't understand clearly what has been communicated. This allows the person receiving the message to do their own interpretation. At this point we have one message with two meanings for two different people. This can lead to conflict between the two people. Because, they have their own opinions and are ready to argue the point. Clear communication is very important to both parties, so mishaps don't occur. As a business owner it is very important to me that communication between my staff and the client is as clear as possible. Is this always the case? No. And why not? It could be any number of things. If I were to pick one it would be training. With proper training a customer service person should be able to control the conversation in such a manner that confusion is minimized. Training takes time and during the process mistakes occur and customer satisfaction suffers. 

We at Auto Inspection Service are constantly training and educating our employees to make sure we offer the best communication possible to our clients.

Jim

TPMS ( Tire Pressure Monitoring System)

14. 09. 08
Last Updated: 08 September 2014

 

Tire Pressure Monitoring System

The tire pressure monitoring system, monitors the air pressure in each wheel and in some cases the spare tire is included. The system is designed to inform the driver of the vehicle that one or more of the tires is below the required standard, set by the manufacture's operational value. Tire pressure is important because it can affect the stability and handling of the vehicle. The TPMS requires a relearn anytime the tires are rotated. Older systems did not require the relearn or reprogramming of the location of the wheels. Vehicles manufactured after 2007 and some high end vehicles manufactured prior to 2007 do require the procedure. What does this mean to you! It caused the price of a tire rotation to increase due to the additional time required to reprogram the location of the wheels. I hope this information helps you to better understand the charge.

Jim

September 2014 Newsletter

Client vs Customer

14. 07. 25
Last Updated: 25 July 2014

My experience from operating an automotive repair shop for the past 25 years has given me knowledge on various  aspects of the industry.  This accumulative experience has transformed me into an expert in my field.  

With that in mind,  I would like to talk about what I have learned from my clients and customers over the years.  

Yes,  two words with different meanings:  

1)  client -  using professional service  

2)  customer – purchasing services.  

Clients have the expectation that the vehicle will be fixed properly, they  maintenance their vehicles and they expect it to be reliable.  

Customers are more likely to shop for the lowest price and only do the necessary repairs.  

Jim